Wednesday, 10 April 2013

Harrow and Ealing; an update

It seems that Harrow and Ealing have put of the decision to privatise their library services for another month, the decision was due in April but now wont be made untill May 2013.
I'm afraid i don't know the reason for this but it seems to be the norm in procurement processes.

For background see;
http://www.harrow.gov.uk/www2/ieDecisionDetails.aspx?AIId=77847
http://www.ealinggazette.co.uk/ealing-news/local-ealing-news/2013/02/11/private-companies-could-play-role-in-running-ealing-libraries-64767-32788646/

also;
http://dontprivatiselibraries.blogspot.co.uk/search/label/Harrow




 

Sunday, 7 April 2013

Disney and Bookshops in Public Libraries; an exciting opportunity or a conflict?

Two quotes recently by Diana Edmonds, Head of Library operations for GLL, that really sum up for me the retail/market led agenda prevalent in public libraries;

"We need to make libraries more exciting for the next generation – they should rival Disney in terms of excitement."
http://www.capita-softwareandmanagedservices.co.uk/news/Documents/protecting_library_services.pdf

"Diana was offering to explore the idea of the bookshop being housed inside Northcote Library. Boundaries would have to be recognised and respected, and a fair rent agreed, but she did not see a conflict between library and shop, they both attract booklovers."
http://www.northcotebooks.com/2013/03/23/first-meeting/

The first one about Disney, something i wrote about recently see; http://dontprivatiselibraries.blogspot.co.uk/2013/01/the-disneyfication-of-public-libraries.html, sends shivers down my spine, a public service being talked about in the same terms as the Disney corporation, it beggars belief.

The second one is more interesting because it talks of "boundaries" and "conflict", the very same issues that arise when you introduce retail models and private finance into a public service but it doesn't seem to bother Diana, who appears to see the crisis in public libraries in the same way as a young child would as it peered longingly into a sweet shop window.

GLL currently manage Greenwich and Wandsworth Libraries and it will be interesting to see what models are introduced, what boundaries are crossed and what conflicts arise?
 

Friday, 5 April 2013

My submission on Library Cuts to the European Workers Conference in Tarragona, 16 & 17/3/13


Public Library cuts and the effects on working class communities in the UK; a brief overview

 

In 1913 Lenin, in a sharply satirical piece written for Pravda (What Can be Done for Public Education), extolled the importance of Public Libraries to the masses;

 

“There are quite a number of rotten prejudices current in the Western countries of which Holy Mother Russia is free. They assume there, for instance, that huge public libraries containing hundreds of thousands and millions of volumes, should certainly not be reserved only for the handful of scholars or would-be scholars that uses them. Over there they have set themselves the strange, incomprehensible and barbaric aim of making these gigantic, boundless libraries available, not to a guild of scholars, professors and other such specialists, but to the masses, to the crowd, to the mob!”

Rabochaya Pravda No. 5, July 18, 1913


 

And 100 years later we find ourselves in the situation where 347 libraries in the UK have been closed or are at threat of closure, between 2000-3000 staff made redundant, opening hours slashed and services being handed to volunteers, private firms or in other ways divested.

According to recent figures in the first two years of the Condem government investment in libraries fell by 16%, so no wonder services are being cut but in my opinion this isn’t the only reason for the decline, the neo-liberal agenda prevalent in senior management and policy makers over the last 10-15 years has been equally, if not more, too blame for the current crisis.

 

Library users are now called ‘customers’, libraries are ‘re-branded’ as ‘Discovery Centres’, ‘The Hive’, ‘The Lounge’, library staff are now ‘customer service assistants’ or ‘customer service managers’, self service is rife and the whole vision is for a more market led service with choice as the new mantra. But as we will see the concept of ‘choice’ is often delusionary and is linked to class and access to services and resources.

 

Library services are also being over-diversified to the point where they are barely recognisable as libraries, turned into ‘one stop shops’ that offer a whole host of services not traditionally linked to libraries.

In my opinion this over-diversification not only detracts from core purpose of public libraries as bastions of freely accessible information/knowledge and educational/learning opportunities but crucially if the public and political perception is altered then it can make it easier to cut or divest them.

The plot thickens when you look at the links that The Society of Chief Librarians have with the Chief Leisure Officers Association which in my opinion is not an informal or coincidental relationship.

 

Three councils in the UK, Greenwich, Wandsworth and Hounslow, (with Croydon, Ealing and Harrow in the pipe line) have privatised their library services, JLIS in Hounslow are a building firm and GLL (a Social Enterprise) in Greenwich and Wandsworth run Leisure Centres and swimming pools. Workers transferred over to these companies often experience detrimental terms and conditions and are often denied union recognition. And there serious concerns with private firms that if profit is the overriding motive then users and the service will suffer?

For more details see my blog www.dontprivatiselibraries.blogspot.com

The Arts Council, the body given the development remit for libraries in England, has had its funding cut and has had a new Chair, Peter Bazalgette, with his links to and experience of private finance thrust upon them, the old Chair, Liz Forgan, was ousted for allegedly being too close to the Labour Party? So there is a clear political agenda to attract private money to the sector and to sideline and actively divest the service.

We also have a Secretary of State, Ed Vaizey, and his sidekick, Maria Miller, who not only refuse to intervene when councils slash library services but publicly state that the service is in rude health!

 

Having less paid staff also poses major problems, outreach programmes are reduced, staff are put under severe stress and strain, specialist knowledge is lost, morale and motivation levels plummet and the ‘ethos’ is eroded. Slowly but surely the service is ‘hollowed out’ leading to a less responsive, professional and accountable service. The introduction of self serve into libraries also leads to staff cuts and changes the relationship between users and workers to that of one that is more akin to a retail transaction.

The formation and development of volunteer run so-called ‘community libraries’, which although was originally put forward by Labour and has been taken up as a desperate option by many communities who have had a gun put to their heads and told “run your library or we’ll close it”, is now being orchestrated and bankrolled by ‘locality’, the political wing of the DCLG and last year for the first time more volunteers where working in public libraries than paid staff;

 

“in 2011/12 there were 23,397 volunteers, and 21,780 staff, the first year that volunteer numbers have surpassed staff numbers.”


 

So what effect do all these political shenanigans, budget cuts and changes of perceptions and agendas have on library users, many of whom are working class and socially and economically disadvantaged?

 
Well in practical terms having less library buildings, or costly new PFI ones built in town centres, means that some of the poorer, vulnerable and less mobile members of a community may have to travel further to use the service and if they haven’t got enough money for petrol or a bus or train fare then they are denied access (many mobile and housebound services have also been cut). Ah! but couldn’t they just access e-books and online resources I hear you say, well many do but there are still many caught up in the digital divide without internet access or the skills needed to utilise the technology. For detailed figures see http://www.21stcenturychallenges.org/60-seconds/what-is-the-digital-divide/

 
Also instead of the national service being ‘comprehensive and efficient’ as stated in the 1964 Act it has now become a postcode lottery in respect of which level and model of service you are lucky or in most cases unlucky to have in your local area. This is further complicated by the issue of class; middle/upper middle class communities often have more time and resources to fight cuts and to run and develop services themselves which often means that working class communities lose out.

 

Public Libraries play a crucial part in the socio-economic wellbeing of many working class communities, they offer free, although many now charge for IT use, access to lifelong learning opportunities which leads to an increase in empowerment and social equity, the very reason that the Condems are trying to destroy them.

 
Austerity is a myth perpetrated by the ‘Troika’, banks and reactionary, imperialist and capitalist governments to attack the working classes, Public Sector and the Trade Union Movement. We need to mobilise workers, trade unionists and local working class communities together in a combined and focussed fight back against these savage attacks before we lose libraries and many other crucial public services, which it goes without saying would be a disaster.

In praise of the Mundane.

I keep hearing in library circles the phrase 'mundane tasks' used especially in relation to self serve;

"Communicate to your staff that self-checkout allows them more time to provide personalized assistance and customer service to patrons when it is genuinely needed, instead of spending their valuable time on the mundane tasks at the circulation desk." http://www.libraryworks.com/LW_Best%20Practices/BP_ITG_0110.aspx

"With self-service machines taking on mundane tasks, staff are freed up to improve service in other areas."
http://www.capita-softwareandmanagedservices.co.uk/news/Documents/protecting_library_services.pdf

"Taking routine, mundane tasks away from skilled staff frees them up to deal with more complex enquiries."
http://lrcomments.blogspot.co.uk/2011/11/self-service_10.html

"Added value - library staff can spend more time helping the public rather than the mundane task of booking items in and out."
http://www.teach-ict.com/gcse_new/organisations/libraries/miniweb/pg6.htm

You get the drift.

What are these 'mundane tasks' and should we be 'freed up' from them?

Library work has always had at it's foundations a host of small, methodical jobs that combined not only contribute to the smooth running of the service but also teach library staff their trade. In the morning, throughout the working day and at closing we all have a list of tasks that need to be done in order that we can do what we do. To me these tasks have a contemplative almost meditational quality, I used to love filing amendments into loose leaf volumes and hand writing hundreds of cards for the beautiful wooden catalogue cabinets.

Some of the more interactive tasks are done at the circulation desk, someone returning or borrowing a book might get into a conversation with a member of library staff about the book, this personal interation is key to what we do and who we are, and herein lies the problem, an ever increasing amount of libraries have either removed or reduced their desks and have either removed or reduced their paid staff. I've also had front line library staff tell me that their managers don't like them talking to the users too much, which I'm sure you will agree raises serious ethical and professional issues.

I know that a lot of front line library staff are very concerned about this and feel that they are being de-skilled and the relationship that they have built up over the years with users and local community is being eroded.

Don't get me wrong I'm not saying that staff should spend all their time doing these tasks, it's very important for staff development and morale/motivation that staff are given a wide spectrum of responsibilities and roles and I'm not saying that we should not embrace new technology, of course we should, although with a caveat that it is relevant and needed, all i am saying is that we all, too varying degrees, learn our 'trade' through attention to detail, being methodical and performing essential 'mundane tasks'.

Friday, 22 March 2013

Walking, Media & Libraries in Wester Hailes

An old friend of mine, Eoghan Howard, from my Clays Lane Housing Co-op days recently got in touch with me to tell me about the great and innovative work he is doing with communities and libraries in the Wester Hailes district of Edinburgh.

This is what he sent me;

"you might be interested in some of the things that we've been getting up to with the brilliant folk in our local library here in sunny Wester Hailes (including them setting up a "Wester Hailes Room" for us that will be used for social history & community news sharing purposes). Please find attached for your information therefore some (partly resent) items relevant to this from our various & wider Health + Heritage + Creativity + Technology activities here in sunny Wester Hailes (& please feel free to publicise as thought appropriate). These are:

1. interActive Edinburgh: encouraging closer links between Edinburgh's communities through walking groups, local history groups, community newspapers & blogs, local libraries, other relevant institutions, & waterside walking corridors (union canal, Water of Leith, & Seafront).

2. Outward Bound: ditto through promoting walks between all Edinburgh's local libraries (& other relevant institutions). This the WH example but am doing similar for all the other libraries as well.

https://dub119.mail.live.com/default.aspx?id=64855#!/mail/ViewOfficePreview.aspx?messageid=8ad1142a-7d22-11e2-9eb5-001e0bccddde&folderid=00000000-0000-0000-0000-000000000001&attindex=1&cp=-1&attdepth=1&n=210907799

3. Community Media options: combining existing communications & social media activities with the new "digital sentinel" (resurrecting the previous closed WH community newspaper in a digital format with hard copy options that will be available at the library which will also be a central meeting point).

https://dub119.mail.live.com/default.aspx?id=64855#!/mail/ViewOfficePreview.aspx?messageid=8ad1142a-7d22-11e2-9eb5-001e0bccddde&folderid=00000000-0000-0000-0000-000000000001&attindex=2&cp=-1&attdepth=2&n=1405146579

Plus a couple of weblinks....

4. Wester Hailes social history walks QR "
code book": (some of these start & finish at our local library)

5. Wester Hailes digital totem pole: (please check out the launch video in particular)
http://www.theedinburghreporter.co.uk/2012/12/wester-hailes-now-has-a-digital-totem-pole/"
 

Tuesday, 19 March 2013

The Croydon saga trundles on


http://soslibrary.blogspot.co.uk/2013/03/croydon-defeated-libraries-motion-facts.html

"Croydon Defeated Libraries Motion - The facts "

http://www.thisiscroydontoday.co.uk/Labour-Party-motion-Croydon-s-libraries-defeated/story-18461421-detail/story.html#axzz2O1LAT4ch

THE collapse of the deal to privatise libraries has given the council the opportunity for a major rethink on how it runs its library service, an extraordinary meeting of the council was told on Monday.
http://www.croydonguardian.co.uk/news/10298693.Labour_group_pledges_to_tear_up_libraries_contract/?ref=twtrec

Opposition councillors have launched a last-ditch bid to scupper plans to outsource the borough's libraries by pledging to tear up any contract if they win next year's local elections.




Bankrupt San Bernardino looks to privatise libraries?

In San Bernardino, California, library opening hours have been slashed and full time staff forced to go part time in an attempt to keep libraries open in the face of severe budget cuts due to the city facing bankruptcy. The city council is also seeking quotes from private firms interested in running it's library services and LSSI have been named.
 
The city will also look at outsourcing library services by seeking bids from potential operators. Those include the county library system and LSSI, a private firm that operates several libraries including Riverside County's.